City Services

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Atlanta residents deserve higher quality and more responsive delivery of city services.  Too often, getting a pothole fixed or a permit approved is frustratingly inefficient.  If we are going to be a livable city, our city must provide responsive, top-quality services both in its customer service and in its delivery.  We cannot accept a culture of mediocrity.

Amir's Solutions

Amir Farokhi believes Atlanta:

• Should institute a 311 call center for non-emergency resident inquiries and requests.
• Allow online and mobile phone submission of service requests.
• Must streamline its permitting process.
• Create an online tracking system for service requests so that residents can follow their request through the relevant system.
• Commit itself to prompt, friendly customer service in every city department.
• Ensure that each department is operating efficiently and with best-in-class leadership.